Terms & Conditions of Purchase
AUSTRALIA WIDE DELIVERY ONLY.
We currently use AUSTRALIA POST with 2 options at checkout for
REGULAR + EXPRESS with TRACKING.
Please provide an address that is acceptable by AUSTRALIA POST.
If you require registered post or insurance please email us directly as this will incur a flat rate of $9.95.
We will pick, check, pack your order during OUR Business Trading HOURS which are Tuesday to Saturday *EXCLUDING PUBLIC HOLIDAYS.
–Regular Parcel Post typically processes within 3-7 days in store, this is in ADDITION to Australia Post Delivery times.
–Express Priority Post typically processes within 1-3 days in store, this is in ADDITION to Australia Post Delivery times.
Australia Post delivery schedule can be found at this link:
Please note we do not pick, pack and send parcels on days that we are closed in store. Our hours of trade are updated regularly on our social media stories and GOOGLE. For URGENT orders please email BEFORE purchase to confirm that we are able to meet your requirements for prioritised expedited delivery.
All orders are non-cancellable and not refundable once you have purchased online. Stock is live and therefore reserved for you once you have placed your order.
It’s best to check with your local post office for a more accurate expected delivery to your postcode from Adelaide, South Australia.
****POST PANDEMIC UPDATE: Australia Post Express Post remains our fastest postal service, however AUST POST have currently suspended their next-business-day guarantee due to ongoing delivery network challenges due to impacts of the pandemic. Your Express Post item will still be prioritised for delivery, but it may take an extra day or two to arrive. We appreciate your patience during this time****
If you require an expedited order please use Express at checkout and add this into your notes section of the checkout process, & we will prioritise the picking, packing and postage process in store. However we cannot always guarantee this. It is ALWAYS best to email us BEFORE making a purchase for confirmation on urgent orders. REMINDER Australia Post delivery times are in addition to our in store processing times of your order.
***Orders are non-cancellable and not refundable (further information below) once placed online***
Free shipping when you spend $249 or more on FULL PRICED ITEMS when you use code ‘FREESHIPPING” not be used in conjunction with any other coupon. Only One coupon permitted for use at any one time. You cannot use more than one coupon/promo at checkout at any time.
If shipping coupon is not applicable at checkout we provide 2 flat rate delivery options at checkout.
Regular Parcel Post flat rate of $19.95 is charged.
Express Priority Post flat rate of $25.95 is charged.
Terms & Conditions of Purchase for ONLINE ORDERS.
1. Your goods will be carefully inspected, triple checked, photographed, packed & posted for you with great excitement. We will not list or send any item that is not in perfect condition. If we encounter any issues during the packing process (this is excluding the “SOLD AS IS” items) we will contact you via the mobile phone number you have provided or via email to discuss with you. If we do not hear back from you within 48 hours from our initial contact your order will be cancelled.
2. Clicking ‘Place Order’ confirms that you accept ALL the terms and conditions of the transaction. Once we accept your order these terms and conditions apply. Orders are NON-cancellable once placed online and not refundable (please see read details further below).
3. Onscreen colours may appear slightly different to the website due to but not limited to lighting, computer picture resolution, monitor settings, phone and device settings.
4. Please note that all online stock and pricing may be DIFFERENT from that available in our physical store. We do not guarantee that our ONLINE store and PHYSICAL store have the same stock or prices. Online stock may be exclusive for online purchase only and NOT available in our ‘bricks and mortar’ store.
PRICES online may NOT be reflective of the prices in our physical store and may be exclusive for online purchases only. In no way do we claim to have all online stock and pricing available in our ‘bricks and mortar’ store.
5. We endeavour to keep all stock live and updated on our website, however if we cannot fulfil your order where an item may be out of stock, sold out and/or we cannot locate stock for you from our ‘physical’ store, WE WILL OFFER YOU A CREDIT COUPON CODE OR REFUND. You will receive an updated email accordingly and can choose which you prefer. Please note: coupon codes can be issued within 24 hours and refunds in this instance can take between 5-10 business days.
6. We are happy to assist you before your purchase with any questions you may have please email us at firstname.lastname@example.org
RETURNS POLICY & CONDITIONS OF PURCHASE FOR ONLINE ORDERS:
7. SORRY WE DO NOT OFFER REFUNDS FOR: including but not limited to incorrect size choice or fit, incorrect colour or for change of mind. Please choose carefully BEFORE purchase as orders are non-cancellable and cannot be changed once purchased. We are happy to offer our styling and fit expertise to assist in helping make your decisions, please contact us via email for any enquiries before purchase.
8. REFUNDS will only be granted under Australian Consumer Law where required to under the fair trade practises act, in this instance your item is deemed to have a MAJOR fault by the manufacturer and not through wear and tear, misuse or mistreatment of care labels. In this instance you are entitled to a full refund of purchase price including postage costs paid by you.
If your garment has been deemed by us or manufacturer to have a MINOR fault we have the right to repair or replace the item, If this is not possible then you will receive a refund. Refunds will be assessed and granted once garment has been assessed by us and/or manufacturer. This refund entitlement is void if you are purchasing from our clearly identified “sold as is” items which will be clearly marked and advertised on listing as “sold as is” due to having evident defects, faults, or being samples or seconds. These faults are identified and clearly listed so please choose carefully as you are not entitled to a refund in this instance.
9. Please check your delivery within 24 hours and contact us immediately via email email@example.com if you have received an incorrect item from your order or you think your item may be faulty including in there your order number, a description of the fault and some photos. We may then email you a Return Authorisation number to include on the return satchel to us and we will include more information on how to return your item to us.
10. EXCHANGES ARE CURRENTLY NOT AVAILABLE FOR ONLINE ORDERS.
We are unable to hold items or issue credit note for products.
11. Items that are “SOLD AS IS“ will have a clear listing stating the defect and/or if it is a sample or seconds. These items are clearly identified, advertised and listed as “SOLD AS IS”. By purchasing these items you are accepting the Terms and Conditions of purchase of these items, whereby you are not entitled for a refund as you have been made aware of the fault/issue before purchase.
12. OUR STYLISTS FIT GUIDE is the opinion of our in store stylists who have over 20 years experience in the fashion industry. The opinions they give are for OUR stock only that is in store and online. We are fortunate to have the opportunity to see most our listed online items on a variety of body shapes (sizes and height) and age demographics in store. With this ability our stylists have the expertise and knowledge to give you their feedback and suggestions on fit etc. their experience with a wide variety of fashion Labels/Brands, Sizing/Fit, Fabric and body shape suitability assist them to give you informative credible recommendations. They endeavour to assist you in making the correct choices for your own style, comfort and body shape. Please don’t hesitate to contact to discuss a particular listed item.
13. PLEASE DO NOT HESITATE TO CONTACT US VIA EMAIL FOR ANY ENQUIRIES BEFORE YOU MAKE A PURCHASE TO ENSURE YOUR SHOPPING EXPERIENCE IS MOST PLEASURABLE.
14. ALL ENQUIRIES for online products should be made via email: firstname.lastname@example.org.
THANK YOU FOR SHOPPING WITH US.