Terms & Conditions
AUSTRALIA WIDE DELIVERY ONLY.
We use AUSTRALIA POST EXPRESS with TRACKING.
Please provide an address that is acceptable by AUSTRALIA POST.
If you require registered post or insurance please email us directly as this will incur a $6.95 fee.
We will pick, check, pack and post your order during OUR WEEKDAY Business Trading HOURS ONLY which are Tuesday to Friday *EXCLUDING PUBLIC HOLIDAYS. Your order can take UP TO 5 days to process in store, this is in addition to Australia Post Delivery times. Please note we do not pick, pack and send parcels on days that we are closed in store. Our hours of trade are updated regularly on our social media posts & stories. For urgent orders please email BEFORE purchase to confirm that we are able to meet your requirements for expedited delivery.
All orders are non-cancellable once you have purchased online. Stock is live and therefore reserved for you once you have placed your order.
In addition to the above processing time Australia Post Express Delivery is approximately 1-3 business days, However its best to check with your local post office for a more accurate expected delivery to your postcode from Adelaide, South Australia.
****COVID-19 update: Australia Post are experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes.
Your Express Post item will still be prioritised for delivery, but it may take an extra day to arrive. We appreciate your patience during this time****
If you require a expedited order please add this into your notes section of the checkout process, & we will do our best to accommodate your request, however we cannot guarantee this. It is ALWAYS best to email us BEFORE making a purchase for confirmation on urgent orders.
***Orders are non-cancellable once placed online***
Free shipping when you spend $159 or more on FULL PRICED ITEMS use code ‘FREESHIPPING” not be used in conjunction with any other coupon.
Flat rate of $15.95 for all orders under $159
Terms & Conditions of Purchase
1. Your goods will be carefully inspected , triple checked, photographed, packed & posted for you with great excitement.
2. Clicking ‘Place Order’ confirms that you accept the terms and conditions of the transaction. Once we accept your order these terms and conditions apply. Orders are NON-cancellable once placed online .
3. Onscreen colours may appear slightly different, depending on your monitor/phone/device settings.
4. Please note that all online stock and pricing may be DIFFERENT from that available in our physical store. Online stock may be exclusive for online purchase only and NOT available in our ‘bricks and mortar’ store.
PRICES online may NOT be reflective of the prices in our physical store and may be exclusive for online purchases only. In no way do we claim to have all online stock and pricing available in our ‘bricks and mortar’ store.
5. We endeavor to keep all stock live and updated on our website, however where an item may be out of stock or sold out WE WILL REFUND YOU WITHIN 72 hours.
6. We are happy to assist you before your purchase with any questions you may have please email us at firstname.lastname@example.org
7. Sorry we do not offer refunds or exchange except where required to under the fair trade practises act, in this instance your item is deemed faulty by the manufacturer and you will receive a full refund/exchange inc. postage costs paid by you.
8. Please check your delivery within 24 hours and contact us immediately via email email@example.com if you think your item may be faulty including in there your order number , a description and some photos.
We may then issue you an Return Authorisation number to include on the return satchel to us and we will include more information on how to return your item to us.
9. PLEASE DO NOT HESITATE TO CONTACT US VIA EMAIL FOR ANY ENQUIRIES BEFORE YOU MAKE A PURCHASE TO ENSURE YOUR SHOPPING EXPERIENCE IS MOST PLEASURABLE.
THANK YOU FOR SHOPPING WITH US.