Terms & Conditions of Purchase
AUSTRALIA WIDE DELIVERY ONLY.
We use AUSTRALIA POST EXPRESS with TRACKING.
Please provide an address that is acceptable by AUSTRALIA POST.
If you require registered post or insurance please email us directly as this will incur a $6.95 fee.
We will pick, check, pack and post your order during OUR WEEKDAY Business Trading HOURS ONLY which are Tuesday to Friday *EXCLUDING PUBLIC HOLIDAYS. Your order can take UP TO 5 days to process in store, this is in addition to Australia Post Delivery times. Please note we do not pick, pack and send parcels on days that we are closed in store. Our hours of trade are updated regularly on our social media stories and GOOGLE. For urgent orders please email BEFORE purchase to confirm that we are able to meet your requirements for expedited delivery.
All orders are non-cancellable and not refundable once you have purchased online. Stock is live and therefore reserved for you once you have placed your order.
In addition to the above processing time Australia Post Express Delivery is approximately 1-3 business days, However its best to check with your local post office for a more accurate expected delivery to your postcode from Adelaide, South Australia.
****COVID-19 update: Australia Post are experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes.
Your Express Post item will still be prioritised for delivery, but it may take an extra day to arrive. We appreciate your patience during this time****
If you require a expedited order please add this into your notes section of the checkout process, & we will do our best to accommodate your request, however we cannot guarantee this. It is ALWAYS best to email us BEFORE making a purchase for confirmation on urgent orders.
***Orders are non-cancellable and not refundable (further information below) once placed online***
Free shipping when you spend $159 or more on FULL PRICED ITEMS use code ‘FREESHIPPING” not be used in conjunction with any other coupon.
Flat rate of $16.95 for all orders under $159
Terms & Conditions of Purchase
1. Your goods will be carefully inspected , triple checked, photographed, packed & posted for you with great excitement. We will not list or send any item that is not in perfect condition. If we encounter any issues during the packing process (this is excluding the “SOLD AS IS” items) we will contact you via the mobile phone number you have provided or via email to discuss with you. If we do not hear back from you within 48 hours from our initial contact your order will be cancelled.
2. Clicking ‘Place Order’ confirms that you accept ALL the terms and conditions of the transaction. Once we accept your order these terms and conditions apply. Orders are NON-cancellable once placed online and not refundable (please see read details further below).
3. Onscreen colours may appear slightly different, depending on your monitor/phone/device settings.
4. Please note that all online stock and pricing may be DIFFERENT from that available in our physical store. We do not guarantee that our ONLINE store and PHYSICAL store have the same stock or prices. Online stock may be exclusive for online purchase only and NOT available in our ‘bricks and mortar’ store.
PRICES online may NOT be reflective of the prices in our physical store and may be exclusive for online purchases only. In no way do we claim to have all online stock and pricing available in our ‘bricks and mortar’ store.
5. We endeavor to keep all stock live and updated on our website, however if we cannot fulfil your order where an item may be out of stock, sold out and/or we cannot locate stock for you from our ‘physical’ store, WE WILL REFUND YOU WITHIN 72 hours and you will receive an updated email.
6. We are happy to assist you before your purchase with any questions you may have please email us at email@example.com
RETURNS POLICY CONDITIONS OF PURCHASE:
7. SORRY WE DO NOT OFFER REFUNDS FOR: including but not limited to incorrect size choice or fit, incorrect colour or for change of mind. Please choose carefully BEFORE purchase as orders are non-cancellable and cannot be changed once purchased. We are happy to offer our styling and fit expertise to assist in helping make your decisions, please contact us via email for any enquiries before purchase.
8. REFUNDS will only be granted under Australian Consumer Law where required to under the fair trade practises act, in this instance your item is deemed to have a MAJOR fault by the manufacturer and not through wear and tear, misuse or mistreatment of care labels. In this instance you are entitled to a full refund of purchase price including postage costs paid by you.
If your garment has been deemed by us or manufacturer to have a MINOR fault we have the right to repair or replace the item, If this is not possible then you will receive a refund. Refunds will be assessed and granted once garment has been assessed by us and/or manufacturer. This refund entitlement is void if you are purchasing from our clearly identified “sold as is” items which will be clearly marked and advertised on listing as “sold as is” due to having evident defects, faults, or being samples or seconds. These faults are identified and clearly listed so please choose carefully as you are not entitled to a refund in this instance.
9. Please check your delivery within 24 hours and contact us immediately via email firstname.lastname@example.org if you have received an incorrect item from your order or you think your item may be faulty including in there your order number, a description of the fault and some photos. We may then email you a Return Authorisation number to include on the return satchel to us and we will include more information on how to return your item to us.
10. EXCHANGES ARE UNAVAILABLE. We are unable to hold items or issue credit note for products.
11. “SOLD AS IS“ items are sold with a clear listing stating the defect and/or if it is a sample or seconds. These items are clearly identified, advertised and listed as “SOLD AS IS”. By purchasing these items you are accepting the Terms and Conditions of purchase of these items, whereby you are not entitled for a refund as you have been made aware of the fault before purchase.
12. OUR STYLISTS FIT GUIDE is the opinion of our in store stylists who have over 20 years experience in the fashion industry. The opinions they give are for OUR stock only that is in store and online. We are fortunate to have the opportunity to see most our listed online items on a variety of body shapes (sizes and height) and age demographics in store. With this ability our stylists have the expertise and knowledge to give you their feedback and suggestions on fit etc. their experience with a wide variety of fashion Labels/Brands, Sizing/Fit, Fabric and body shape suitability assist them to give you informative credible recommendations. They endeavour to assist you in making the correct choices for your own style, comfort and body shape. Please don’t hesitate to contact to discuss a particular listed item.
13. PLEASE DO NOT HESITATE TO CONTACT US VIA EMAIL FOR ANY ENQUIRIES BEFORE YOU MAKE A PURCHASE TO ENSURE YOUR SHOPPING EXPERIENCE IS MOST PLEASURABLE.
14. ALL ENQUIRIES for online products should be made via email: email@example.com.
THANK YOU FOR SHOPPING WITH US.