*PLEASE REFER TO OUR MORE COMPREHENSIVE PAGE ON TERMS AND CONDITION OF PURCHASE FOR ALL RETURNS & SHIPPING INFORMATION.
DO WE RETURN?
*PLEASE CHOOSE CAREFULLY AS ORDERS ARE NON-CANCELLABLE AND ONLINE PURCHASES ARE NOT CURRENTLY AVAILABLE FOR EXCHANGE OR CREDIT. *WE DO NOT OFFER REFUNDS (MORE DETAILED INFO UNDER T&C’S PAGE)
DO WE HOLD ?
**TO BE FAIR TO EVERYONE WE DO NOT HOLD ITEMS WITHOUT PAYMENT.
WE UNDERSTAND AND RESPECT YOU MAY NOT BE READY TO PURCHASE AND NEED EXTRA TIME TO THINK ABOUT YOUR PURCHASE FOR WHAT EVER REASON.
HOWEVER, IT’S NOT FAIR FOR CUSTOMERS WHO ARE 100% SURE AND WANT TO PURCHASE ON THE SPOT, ESPECIALLY WHEN THEY HAVE TAKEN THE TIME TO TRAVEL TO OUR STORE.
PLEASE UNDERSTAND OUR NO HOLDS POLICY APPLIES ONLINE AND IN-STORE. LAYBY IS NOT AVAILABLE.
ARE ONLINE STYLES AVAILABLE IN STORE AS WELL?
Whilst we cannot guarantee that online styles/sizes/prices will match in store availability, its always best to phone ahead to check.
ARE ONLINE PRICES AVAILABLE IN STORE AS WELL?
Whilst RRP. prices on our online website and in our physical store will usually be the same, Exclusive online offers and or sale prices may only be available online, we cannot guarantee that these prices will be available in store.
The same applies for IN STORE exclusive offers and promos, may not always be available on our ONLINE website.
OUT OF STOCK ITEMS or SIZE OUT OF STOCK ENQUIRIES: feel free to send us an email as we might have stock available exclusively available in store, or could be restocking sizes/styles.
WHAT PAYMENT OPTIONS ARE CURRENTLY AVAILABLE ONLINE?
*CHECKOUT WITH ‘AFTERPAY’- *Buy Now, Pay Later in 4 instalments over 6 weeks and never pay interest.
(*you must have an AFTERPAY account. www.afterpay.com)
*CHECKOUT WITH ‘PAYPAL’
option 1 – Pay with your PayPal account – Express Checkout
option 2 – *Buy Now, Pay Later with PayPal Pay in 4 with no interest. (*you must have a PayPal account. www.paypal.com)
*CHECKOUT WITH ‘DEBIT/CREDIT CARD’
At checkout chose and pay with your credit/debit card – NO PAYPAL ACCOUNT NECESSARY.
PAYMENT OPTIONS IN STORE:
EFTPOS FACILITIES AVAILABLE
CΑΝ I USE MORE THAN ONE COUPON?
ONLY ONE COUPON PER TRANSACTION IS VALID PER ORDER.
YOU CANNOT USE MULTIPLE COUPONS AT THE SAME TIME.
What can I expect once I place my online order?
- You will receive an automated order confirmation email.
- You will receive an updated email confirmation once your order has been completed.
- You will receive an additional email with your tracking number once your order is available for dispatch.
Why haven’t I received my order confirmation?
Please check your spam/junk or promotional folders as most times it will end up in there!
Also, try logging into your email from a desk top as this most often works.
If you still can’t find it please email us via the contact form so that we can confirm your order has been successfully received.
What is the typical processing time for my order?
Once we receive your order, your items will be reserved for you immediately. We have 2 shipping options for you.
Regular: typically orders are picked + packed within 3-7 trading days.
Express: typically orders are picked + packed within 1-3 trading days
Delivery times by Australia Post are in addition to this process.
Regular post + Express post satchels are our current method of dispatch + delivery.
****PLEASE BE PATIENT DURING THE POST-PANDEMIC IMPACTS ON DELIVERY NETWORK CHALLENGES. Express Post- next-business-day guarantee remains suspended. We’ll continue to UPDATE you on this situation as advised by AUST POST***Please read our T&C’S for further details on Delivery.